Cancellation & Refund Policy

This Cancellation & Refund Policy governs all cancellations, modifications, amendments, refunds, rescheduling requests, and related transactions made through Dreams Yatri (OPC) Private Limited (hereinafter referred to as “Dreams Yatri”, “Company”, “we”, “our”, or “us”).

This Policy shall apply to all travel-related services including but not limited to holiday packages, hotel bookings, flight reservations, transport arrangements, visa assistance services, sightseeing activities, travel experiences, and other services booked through the Dreams Yatri website, mobile platforms, social media channels, customer support systems, offices, or any other sales or communication channels.

By making a booking with Dreams Yatri, the user acknowledges that he or she has read, understood, and agreed to this Cancellation & Refund Policy along with the applicable Terms & Conditions and supplier-specific rules.

All cancellation requests must be submitted to Dreams Yatri through the official communication channels including registered email, customer support channels, WhatsApp support, or other officially authorized communication methods.

Cancellation requests shall be considered effective only after written acknowledgment or confirmation from Dreams Yatri.

Cancellation charges may vary depending upon the type of booking, travel date, supplier policies, destination, seasonality, promotional offers, airline rules, hotel rules, operational costs, and the time remaining before departure or check-in.

Dreams Yatri reserves the right to levy reasonable service charges, operational expenses, communication charges, processing fees, convenience fees, banking charges, gateway charges, and applicable taxes while processing cancellations or refunds.

Certain bookings, promotional packages, discounted fares, flash sale offers, group departures, customized itineraries, peak season bookings, visa fees, processing fees, insurance charges, and special packages may be fully non-refundable or partially refundable.

Cancellation charges applicable on domestic and international holiday packages may vary depending upon the supplier policies, destination conditions, operational commitments, hotel policies, transport reservations, and airline cancellation rules.

In cases where cancellations are made after booking confirmation but before commencement of travel, Dreams Yatri reserves the right to deduct applicable cancellation charges along with unrecoverable operational expenses incurred for hotels, flights, transport arrangements, visa processing, permits, sightseeing bookings, destination management services, and other supplier commitments.

For customized packages, fixed departures, group tours, honeymoon packages, luxury travel arrangements, or specially curated itineraries, cancellation charges may be higher due to advance supplier commitments and blocking arrangements.

No refunds shall be applicable for partially utilized packages, missed sightseeing, skipped meals, no-shows, denied boardings, unused hotel stays, or voluntarily unutilized services after commencement of the trip.

Flight booking cancellations shall be governed primarily by the cancellation and refund rules of the respective airline along with applicable service charges charged by Dreams Yatri.

Users acknowledge that airline tickets may be categorized as refundable, partially refundable, or non-refundable depending upon the fare class, promotional category, airline policies, route, and booking conditions.

Dreams Yatri shall not be responsible for airline schedule changes, delays, cancellations, technical disruptions, strikes, weather conditions, operational failures, or government-imposed restrictions affecting flight operations.

Refunds against cancelled flight bookings shall be processed only after receipt of refund approval from the respective airline.

Convenience fees, gateway charges, service fees, seat selection charges, meal charges, travel insurance fees, and certain taxes may remain non-refundable depending upon airline policies.

Hotel booking cancellations shall be governed by the cancellation rules of the respective hotel, resort, villa, homestay, or accommodation provider.

Certain hotel bookings, especially during peak seasons, festivals, long weekends, promotional periods, and special events, may be non-refundable or subject to heavy cancellation charges.

In cases involving no-shows, early check-outs, denied check-ins due to invalid documentation, or failure to comply with hotel policies, no refund may be applicable.

Dreams Yatri shall not be liable for hotel overbookings, hotel service deficiencies, room category changes, operational limitations, local restrictions, or actions of accommodation providers.

Refunds for hotel cancellations shall be processed subject to approval from the respective accommodation provider.

Visa processing fees, embassy fees, consulate charges, appointment fees, courier charges, documentation charges, consultation fees, and service fees paid towards visa assistance services shall generally remain non-refundable irrespective of visa approval or rejection.

Dreams Yatri acts only as a facilitator for visa assistance services and does not guarantee visa approvals, immigration clearances, or embassy decisions.

Refunds shall not be provided in cases involving visa rejection, delayed approvals, refusal of entry, incomplete documentation submitted by the user, failure to attend interviews, or changes in embassy rules.

Transport bookings including cabs, buses, ferries, cruise bookings, transfers, and sightseeing activities shall be subject to the cancellation policies of the respective suppliers or operators.

Cancellation charges may vary depending upon supplier rules, operational conditions, destination regulations, permit requirements, weather conditions, or seasonal restrictions.

No refunds shall be applicable for missed pickups, delayed arrivals, no-shows, or voluntarily skipped activities after commencement of services.

Refund processing timelines may vary depending upon:

• airline processing timelines,
• hotel supplier approvals,
• banking systems,
• international payment processing,
• payment gateway settlements,
• operational conditions.

While Dreams Yatri shall make reasonable efforts to process refunds promptly, users acknowledge that actual credit timelines may depend upon banks, payment gateways, financial institutions, card issuers, or third-party suppliers.

Refunds, wherever applicable, shall generally be processed through the original payment method used during booking unless otherwise agreed by Dreams Yatri.

In cases where the user fails to report for flights, hotel check-ins, transport services, sightseeing activities, tours, or any booked service without prior cancellation, such booking shall be treated as a “No Show”.

No refunds shall be applicable for no-show cases unless expressly approved by the respective supplier or service provider.

Dreams Yatri shall not be liable for cancellations, delays, interruptions, modifications, losses, or refund limitations arising due to circumstances beyond reasonable control including but not limited to natural disasters, floods, earthquakes, pandemics, political unrest, government restrictions, war, terrorism, airline shutdowns, strikes, technical failures, weather conditions, acts of God, or operational disruptions.

In such situations, refunds shall be subject solely to the policies and approvals of the respective suppliers, airlines, hotels, transport operators, embassies, or government authorities involved.

Dreams Yatri reserves the right to retain reasonable operational costs, service charges, and unrecoverable supplier payments incurred during such events.

Dreams Yatri reserves the right to deny or restrict refunds in cases involving:

• fraudulent transactions,
• policy violations,
• misuse of promotional offers,
• chargeback abuse,
• incomplete documentation,
• suspected unlawful activity,
• supplier-imposed restrictions,
• force majeure conditions.

Refunds may also be withheld where required by law, regulatory authorities, banking investigations, or legal proceedings.

Dreams Yatri reserves the right to revise, amend, update, or modify this Cancellation & Refund Policy at any time without prior notice.

Users are advised to periodically review this Policy before making bookings or transactions through the Platform.

Continued usage of the Platform shall constitute acceptance of the revised Policy.